IT Support Specialist, Central Support - Hull

General IT

Working as a member of the IT Support and wider IT Team, the IT Support Specialist will play a pivotal role in primarily resolving day to day end user issues related to IT and communications. Secondary duties will include liaising with suppliers and managing small projects.

This role is highly user facing and involves dealing with people from all areas and levels of the business. A high degree of customer focus and team working is required. Good interpersonal skills are essential.

The ideal candidate will:

Have 2-3 years of experience of supporting in a multi-site IT support role.
Want to use their skills to help and assist others.
Have a reasonable understanding of IT systems and general IT processes.
Knowledge of Network and Server Infrastructure

Responsibilities

To assist, help and advise the MKM user base with the all manner of IT desktop, communications and application issues.
To analyse and resolve user issues in person, over the telephone or by remote control.
To take ownership, prioritise and keep users informed of issue progress.
To ensure that issues are resolved in the most effective and efficient manner in line with performance targets and service level agreements.
Help to administer, maintain and monitor IT systems.
Coordinate supply and installation of equipment as required.

Skills and Qualities

Essential

Good all round IT desktop skills.
Good problem analysis and solving abilities.
Ability to understand and interpret user issues and requests (good written and oral communications skills).
Ability to learn and absorb information quickly in order to support new systems as required.
Be able to use Microsoft Office (Outlook, Word, Excel) effectively.

Support and Development

Existing members of the IT team will work closely with the successful candidate to support and assist them as they become familiar with the MKM IT environment. Training will be provided as necessary and the extension of the candidate’s skills will be actively encouraged and supported.

This role is based at Stoneferry Road in Hull but occasional travel to other sites may be required. The candidate will need a flexible approach to working hours as the IT Team provide support to the business on a rota basis, including 7am starts and Saturday morning support cover.

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