We are registered as a Data Controller with the Information Commissioner’s Office, under registration number Z2399815. Our online services are registered Z2396671, and each branch also has their own individual data protection registration.
For all other general enquiries please refer to our Contact Us page.
Read the sections below to find out more:
Personal data is classed as any information that directly relates to, and/or identifies you – whether directly (e.g. your name & address in our finance system), or indirectly (e.g. your image captured on in-store CCTV).
How we use your name and contact details
How we use your date of birth
How we use your hobbies and interests
How we use your company name and contact details
How we use your payment information
How we use your contact history
How we use your purchase history and saved list data
How we use information about your device and how you use our website
How we use information about your visit to our branches
We do not sell or rent your personal information to any third party.
In certain limited circumstance, we may share your information with other organisations that we work with, or who provide service on our behalf in order to meet our contractual or legal requirements. We only provide those companies with the information they need in order to deliver the contracted service, or to fulfil our legal obligation, and we make sure that both we - and they - comply with all aspects of data protection law, including the safe transfer of data.
We may share data without first seeking your consent, but only where we have rigorously determined that sharing meets one, or more, or the legal bases as required by data protection law.
This may be with:
Social networks and external websites
Our website may offer you the opportunity to share or follow MKM through third party social networking functionality such as ‘share’, ‘like’ or ‘follow’ buttons. Our website may also contain links to and from the websites of our partner networks and manufacturers.
In the event you follow any links to social media or other external links, these websites will have their own privacy policies and we do not accept any responsibility or liability for these. We would always advise that you check those policies before submitting any information to those websites.
Use of your information for marketing purposes
We rely on different lawful bases to process your personal information. These include: contract, legitimate interests, legal obligations, vital interests and consent. Where these lawful bases are applicable, or if you have said we can, we may send you marketing messages by email, text message, post or by telephone call. This way we can keep you up to date with the latest branch news, new products, offers, events and any other campaigns we feel may be of interest to you.
Unsubscribing from marketing by MKM
Where we rely upon consent, you have the option to select your preferred contact method(s). You can also choose to stop receiving marketing messages from us at any time. Ways to do this are set out below:
By unsubscribing from our marketing messages, you will still receive service messages from us (such as order updates, confirmation of account payments, confirmation of changes to your account, forgotten password emails (if requested by you) and messages regarding any other important issues that may affect you as a customer.
Please note that whilst we aim to action your request as soon as possible, in some cases it can take up to 30 days for all our systems to be updated, you may still receive marketing messages from us during this time.
We are committed to protecting the security of your personal information using a variety of organisational and technical security technologies and procedures.
We recommend that you also take steps to keep your information safe, this includes using up to date security software and generally being vigilant whilst using our website. Remember, we will never ask you to email sensitive information such as your password.
If you suspect you may be a victim of fraud, please report this to https://www.actionfraud.police.uk/ or call 0300 123 2040.
MKM are committed to ensuring the personal information we hold is only kept for as long as necessary. The length of time we retain information for is based on the following criteria:
MKM Building Supplies are based in the UK and most of our data is stored on secure servers inside the UK and EU. On occasions, we may need to transfer information outside of the EU. If we do so we’ll always take steps to ensure that suitable safeguards are in place - either through stringent contractual agreements or by implementing the required security measures as per our data security policy.
You have a number of rights under law in regard to your personal data. These are:
In order to ask us about the information we hold, or in order to exercise any of your Rights as listed above, you will need to make a Subject Access Request. You can do this by:
Responding to your Request
We will respond to your Request within 30 days. In the majority of instances, this will be with a full reply – however there may be occasions in which the type or depth of information you are requesting may take us longer to complete, or we may not be able to complete. In either of these cases we will still let you know within 30 days.
If you feel that we have not answered a data query satisfactorily, or we have neglected to look after your personal data as we should, or we have failed to comply with your rights, you can raise the matter (once you have let us know) with the data regulator:
The Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline: 0303 123 1113 Website: https://ico.org.uk/concerns/
Policy Last Updated: May 2022