Job Element

Detail

Job Title

Tool Hire Manager

Reporting To

Branch Director

Location

SOON TO OPEN Congleton Branch

Main Purpose

• To generate profitable Tool Hire business by building relationships with customers both face to face and via the telephone to achieve maximum sales, whilst ensuring effective and efficient running of Tool Hire.
• Promote MKM to be the merchant of choice within your geographical area.
• Please note that this role involves weekend working.

Sales &  Service

Operational Compliance

Stock Management

Health & Safety

People Management

• Supervise the team to deliver an excellent customer experience and work towards Branch sales and profit targets by:
• Ensuring profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring on hires are delivered efficiently.
• Ensure sales orders and delivery schedules are processed accurately and promptly
• Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
• Supporting all Company initiatives
• Following plans to continuously improve customer experience
• Understanding local market issues and communicate to Manager to support sales growth plans

Support Branch Management to:

• Deliver key KPIs
• Carry out all cash transactions, refund and till processes accurately and safeguard Company’s stock, money and all other Company assets
• Adhere to all company policies and procedures
• Enhance the Safety and Wellbeing culture and meet targets

• Manage the purchasing of spare parts as necessary.
• Conduct stock takes
• Make recommendations for stock purchases taking account of product mix in accordance with local needs.

• Ensure all staff are Health & Safety trained (annually)
• Cascade the Croner Health & Safety training to all staff
• Ensure staff operate within Health & Safety guidelines, including the wearing of Personal, Protective Clothing (PPC) required for their job
• Run regular Fire Drills
• Make sure the hire areas are clean, tidy and safe

Support Branch Management to:

• Achieve Safety and Wellbeing culture
• Embed Saint-Gobain Principles of Conduct and Action into working environment and behavioural standards
• Develop a performance culture and high colleague engagement
• Communicate Company plans, goals and individual objectives.
• Support the team with day-to-day queries

Product Knowledge

• Maintain up to date knowledge of products and regulations, awareness of products and services and trends within the marketplace and identify future opportunities for the development of the hire range.

Skills, Knowledge and Experience

Essential

• Full, clean driving license is essential.
• Working knowledge of appropriate Health & Safety legislation
• A relevant understanding of the market and product knowledge
• Able to work on own initiative and as part of a team
• Flexible and enthusiastic  attitude
• Demonstrable customer  service focus
• Able to create and maintain  successful relationships
• Good organisational skills to manage stock

Desirable

• GCSEs (Or equivalent) - Maths & English
• Relevant forklift licence
• Experience in a sales/customer  focused role
• IT literate