Job Element

Detail

Tool Hire Manager

Reporting To

Branch Director

Location

SOON TO OPEN Congleton Branch

Main Purpose

To generate profitable Tool Hire business by building relationships with customers both face to face and via the telephone to achieve maximum sales, whilst ensuring effective and efficient running of Tool Hire.
Promote MKM to be the merchant of choice within your geographical area.
Please note that this role involves weekend working.

Sales & Service

Operational Compliance

Stock Management

Health & Safety

People Management

Supervise the team to deliver an excellent customer experience and work towards Branch sales and profit targets by:
Ensuring profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring on hires are delivered efficiently.
Ensure sales orders and delivery schedules are processed accurately and promptly
Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
Supporting all Company initiatives
Following plans to continuously improve customer experience
Understanding local market issues and communicate to Manager to support sales growth plans

Support Branch Management to:

Deliver key KPIs
Carry out all cash transactions, refund and till processes accurately and safeguard Company’s stock, money and all other Company assets
Adhere to all company policies and procedures
Enhance the Safety and Wellbeing culture and meet targets

Manage the purchasing of spare parts as necessary.
Conduct stock takes
Make recommendations for stock purchases taking account of product mix in accordance with local needs.

Ensure all staff are Health & Safety trained (annually)
Cascade the Croner Health & Safety training to all staff
Ensure staff operate within Health & Safety guidelines, including the wearing of Personal, Protective Clothing (PPC) required for their job
Run regular Fire Drills
Make sure the hire areas are clean, tidy and safe

Support Branch Management to:

Achieve Safety and Wellbeing culture
Embed Saint-Gobain Principles of Conduct and Action into working environment and behavioural standards
Develop a performance culture and high colleague engagement
Communicate Company plans, goals and individual objectives.
Support the team with day-to-day queries

Product Knowledge

Maintain up to date knowledge of products and regulations, awareness of products and services and trends within the marketplace and identify future opportunities for the development of the hire range.

Skills, Knowledge and Experience

Essential

Full, clean driving license is essential.
Working knowledge of appropriate Health & Safety legislation
A relevant understanding of the market and product knowledge
Able to work on own initiative and as part of a team
Flexible and enthusiastic attitude
Demonstrable customer service focus
Able to create and maintain successful relationships
Good organisational skills to manage stock

Desirable

GCSEs (Or equivalent) - Maths & English
Relevant forklift licence
Experience in a sales/customer focused role
IT literate

Benefits include Competitive salary package, performance related bonus, Substantial employee discount, Contributory pension scheme, perkbox discounts, financial planning support, holiday accrual on length of service, free parking, cycle to work scheme, enhanced maternity/ paternity pay, mental health support and employee assistance program.

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 135 branches and over 3100 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

To apply, please email your CV to recruitment@mkmbs.co.uk

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Product Overview

Product Features:

Specifications

Distinct Tasman Round Ceiling Mounted Arm, Black